Shipping

Our shipments are carried out by our reliable partner DPD. All shipments are insured. The lead time depends on the country to which you are shipping. On the map below you can find the average DPD lead times per country.

The majority of our shipments are carried out by DPD. With us you are guaranteed of your shipment, you can rest assured that you will always receive your ordered products in new condition and undamaged. When damages occur during shipment, we will provide you with a replacing article.

For our shipments outside of Europe, we always choose air transport to ensure a quick delivery.

In addition, we always ship with the fast UPS express service for shipments outside of the European Union (excluding Norway and Switzerland), without charging additional costs. The express service normally stands for a delivery within 4 working days after shipment.

DPD only delivers on business days and not on weekends and holidays.

Frequently asked questions about deliveries

Will DPD inform me of the delivery day?

We will always inform you of our delivery day by text message or email. We even tell you the name of the DPD driver, as well as the position in their delivery queue. 

Is the day inconvenient for you? If so, you can change your delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local Pickup parcelshop, or come to the depot to pick it up It is so simple, with Predict. 

We will send you another message on the delivery day, with an expected one hour time-slot.

Not at home when the DPD driver comes? You can select a redelivery option on our website

Enter your reference number and postcode on our website to see where the driver left your 'sorry we missed you' card, and then select the redelivery or collect option you'd prefer.

You're spoilt for choice! You can change the delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local Pickup parcelshop, or come to the depot to pick it up. 

At www.dpd.co.uk you can check the status of your parcel and find out more about our Pickup parcelshops, including locations and opening hours.